Our number one priority is to provide customers with the highest level of service. However we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about our service you received please contact us.
Post: LeadStream (Jersey) Limited, 17 Bond Street, St. Helier, Jersey, JE2 3NP
Phone: 01489 667726
We may record and monitor calls.
If your complaint cannot be resolved straightaway we will:
• Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents
• After investigating your complaint we will respond, as quickly as possible and if no decision has been reached we will update you on progress after 8 weeks.